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FAQ

1. How long does delivery take?

We normally dispatch within 2–3 business days after payment confirmation. Transit generally takes 20–45 calendar days after dispatch, in addition to processing. Contact us if your order exceeds its stated delivery window.

2. Is shipping free, and will I pay additional taxes?

Standard shipping is free when your merchandise subtotal exceeds US$30 after discounts. For US$30 or less, shipping charges appear at checkout.

Applicable taxes and import charges are included in the disclosed total or covered by us. Contact us about unexpected carrier tax or customs requests.

3. How can I obtain my tracking number?

After dispatch, email brieloachaertz@outlook.com with your order number and checkout email address. We will provide available tracking details. Carrier scan updates may take time to appear.

4. Are returns free, and when will I receive my refund?

Request a return within 30 calendar days after delivery. We provide a prepaid label or another free return arrangement without restocking fees.

Refunds generally reach the original payment account within 3–7 business days after issuance, depending on the payment provider. Statutory rights and mandatory deadlines remain applicable.

5. What if my parcel is lost or my goods arrive damaged?

Email brieloachaertz@outlook.com with your order number and a description of the problem.

Lost shipments receive a free replacement or refund, according to your preference and availability. For damaged, defective, or incorrect goods, we provide an appropriate remedy and cover related shipping costs. Photographs are helpful if reasonably available.