Shipping policy

Last updated: November 3, 2026

This policy covers physical product orders placed through livnenbxa.shop.

Destinations and delivery charges

We accept orders for supported United States and United Kingdom destinations displayed at checkout. Restrictions are disclosed before payment.

Standard shipping is free for merchandise subtotals greater than US$30 after discounts. For US$30 or less, shipping charges are shown before payment.

Shipping charges do not count toward the merchandise threshold. Equivalent thresholds in other checkout currencies will be disclosed.

Processing and arrival estimates

Orders normally dispatch within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding United States public holidays.

Estimated transit is 20–45 calendar days after dispatch, in addition to processing.

If dispatch cannot occur within the promised period, we will provide notice, revised timing, and cancellation for a prompt full refund. We will obtain delay consent or cancel and refund where legally required. FTC shipping guidance

Delivery estimates are disclosed before purchase. We obtain agreement to delivery beyond 30 days where required. UK distance-selling guidance

Contact us if your order exceeds its stated delivery window. A carrier investigation does not extend mandatory delivery or refund deadlines.

Taxes and import costs

Applicable sales taxes, VAT, import duties, and necessary customs clearance charges are included in the disclosed total or covered by us.

Customers do not bear additional tax or import charges beyond that total. Contact us if a carrier requests unexpected payment so we can resolve it or arrange reimbursement.

Tracking

After dispatch, email brieloachaertz@outlook.com with your order number and checkout email address to request tracking information.

Updates depend on carrier scans and may not appear immediately.

Lost, damaged, or incomplete deliveries

If a parcel is lost in transit, we will investigate and arrange a free replacement, or a refund if you prefer or replacement is unavailable.

A tracking scan marked “delivered” does not automatically prevent a non-receipt claim.

For damaged, incorrect, or incomplete goods, describe the issue and provide photographs if reasonably available. We cover shipping costs associated with resolving transit damage and our fulfillment errors.

Address changes

Send corrections promptly so we can attempt changes before dispatch.

Any reasonable additional redelivery cost caused by an incorrect customer-provided address will be explained and agreed before proceeding. We cover redelivery costs caused by our errors.

Shipping support: brieloachaertz@outlook.com