Refund policy

Last updated: November 3, 2026

At livnenbxa, purchases made through livnenbxa.shop include a 30-day free return service. This voluntary benefit supplements your mandatory consumer rights.

Return requests

You may request a return within 30 calendar days after delivery, including when you change your mind. Providing a reason is optional.

To get started, email brieloachaertz@outlook.com with your order number, checkout email address, and the products you wish to return.

We will provide the correct return destination and a prepaid label or another return arrangement at our expense. We charge no return shipping, restocking, or return handling fees.

For voluntary returns, please dispatch the goods within 14 calendar days after receiving the instructions. Keep proof of posting until your return is resolved.

Contact us before mailing a parcel so we can arrange free shipping. Our business correspondence address is not automatically the return destination. Statutory cancellation does not depend on our approval.

Product condition

Please return items in the condition received, including supplied accessories and original packaging where reasonably available.

Reasonable unpacking and inspection are permitted. Missing packaging alone does not remove statutory rights. Damage caused by misuse may affect eligibility under our voluntary service, without limiting legally required remedies.

Damaged, defective, or incorrect purchases

Tell us promptly if your order arrives damaged, is faulty, is incomplete, or does not match its description. Describe the problem and include photographs if reasonably available.

We will arrange an appropriate remedy, such as repair, replacement, or refund, and cover associated shipping costs. Our voluntary 30-day window does not shorten longer statutory protections.

Refund amounts

For a complete order returned under this policy, we refund the price paid for the products and standard outbound delivery.

For partial returns, we refund the returned products and any delivery charges refundable under applicable law. We do not retrospectively deduct shipping because the retained merchandise falls below our free shipping threshold.

Refund timing

We review returns and issue refunds promptly after receiving the goods or sufficient return evidence, as applicable. Refunds are made to the original payment method.

Funds generally appear within 3–7 business days after issuance, depending on your bank or payment provider. Mandatory refund deadlines take priority.

Contact us if your refund has not appeared after seven business days.

Cancellation and exchange requests

Email us immediately if you wish to cancel before dispatch. If shipment has already occurred, we will explain the available return options.

For exchanges, contact us to confirm availability and arrangements.

UK cancellation rights

For most online goods purchases, UK consumers may cancel within 14 days after delivery and return the goods within the following 14 days without giving a reason.

Reimbursement is made without undue delay. Unless collection is offered, we may wait for the goods or return evidence, whichever comes first, and reimburse within 14 days of that event. If collection is offered, reimbursement is due within 14 days of cancellation.

Standard outbound delivery is refundable; optional premium supplements need not be refunded unless legally required. Lawful deductions may apply for diminished value caused by handling beyond what is necessary to inspect the goods. Our free returns and additional 30-day service remain available. UK returns guidance

You may send any clear cancellation statement or use this optional notice:

To: livnenbxa, brieloachaertz@outlook.com
I/We cancel the contract for the following goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only for a paper notice: